Terms of Service

Who you're dealing with

This site and the services offered through it are provided by NewGround, a sole proprietorship registered in Singapore (UEN: 53531532E), run by Clarence Tan. "We", "us", and "NewGround" refer to the business; "you" refers to you, the visitor or client.

What we provide

NewGround offers data & AI training for individuals and organisations — including short courses, custom in-house programmes, and related consulting or build work. Exact scope, format, dates, and fees for any engagement are agreed in writing (by email or a written proposal) before it begins. Free content on this site (blog posts, explainers, interactive projects) is provided for general information and enjoyment.

Bookings & payment

• Fees, payment method, and timing are confirmed in writing before an engagement starts.
• For corporate engagements, we typically invoice your organisation with agreed payment terms.
• A place in a course or cohort is confirmed once any required payment or deposit is received, unless otherwise agreed.

Cancellations & refunds

We want this to be fair on both sides. Unless a specific engagement states otherwise:

• By you, before it starts: if you cancel a booked course or session more than 7 days before the start date, you may reschedule or receive a refund of any fees paid. Cancellations within 7 days may be rescheduled subject to availability; fees may be non-refundable to cover reserved time.
• By us: if we have to cancel or reschedule a session, you'll be offered an alternative date or a full refund of fees paid for that session.
• Custom / corporate work: cancellation terms are set out in the specific proposal or agreement for that engagement.

If something isn't right, tell us — we'd always rather find a fair solution than hide behind fine print.

Your responsibilities

To get the most from training, you're responsible for having any equipment, software access, or accounts we tell you are needed beforehand. For training delivered on your own data or systems, you're responsible for ensuring you have the right to use that data and for keeping backups.

Intellectual property

Course materials, slides, notes, code samples, and content we create remain the intellectual property of NewGround, and are provided to you for your own learning and internal use. Please don't resell, redistribute, or publicly republish them without permission. You keep ownership of your own data and of work you produce yourself during training.

Interactive projects & emails

The interactive projects on this site (such as the Temple Oracle and Arcana Tarot) are provided for entertainment and to demonstrate what can be built. Any "reading" is for fun and is not advice of any kind. If you ask to have a reading emailed to you, we use your email only to send it; joining our newsletter is a separate, optional choice. See our Privacy Policy for how we handle your data.

No guarantees on outcomes

We bring real experience and teach in good faith, but we can't guarantee specific results, job outcomes, or business impact — those depend on many factors beyond a training session. Free content and interactive tools are provided "as is" without warranties.

Limitation of liability

To the extent permitted by law, NewGround's total liability arising from any engagement or use of this site is limited to the fees you paid for the relevant service. We're not liable for indirect or consequential losses. Nothing in these terms limits liability that can't legally be limited.

Governing law

These terms are governed by the laws of Singapore, and any disputes fall under the jurisdiction of the Singapore courts.

Changes & contact

We may update these terms from time to time; the version on this page applies. For anything you're unsure about, email clarence@clarencetan.co — happy to talk it through.